# How does Transferiste use your personal information?

Original page: [Privacy Policy | Transferiste](https://transferiste.com/privacy-policy)
Language: en

This is a page summary. See the original page for full service terms and current coverage.

How Transferiste handles journey, contact and passenger details, WhatsApp requests, confirmation links and optional measurement choices.

## Key information and answers

### Who is the data controller?

The data controller is Altares Turizm Taşımacılık Gıda Sanayi ve Ticaret Ltd. Şti.. The travel agency operates as Veleros Travel Agency 13692. Address: Sevgi Mahallesi 663 Sokak No: 6 Daire: 202, 35410 Gaziemir / İzmir. Contact transferisteinfo@gmail.com for questions and requests.

### Which personal details are processed?

Details include names, contact phone, email and invoice information where needed; travel date, flight number, pickup and destination addresses, passengers and luggage. U-ETDS reporting requires national ID or passport details for adults and children in the vehicle. Document photographs and card details are not requested. Special-needs notes should contain no more information than the journey requires.

### Why is the information used?

Assessing a transfer request, agreeing a quote and booking, operating the journey and contacting the passenger relate to arranging and performing the service contract. Mandatory passenger reporting and invoicing relate to legal duties. Optional analytics and advertising choices are requested separately; making a transfer request does not depend on accepting measurement.

### Who receives the information?

Journey details needed for the service are shared with the assigned driver and contracted carrier; mandatory reporting details go to U-ETDS, and invoice details to relevant accounting and tax parties. Sending a WhatsApp message uses Meta infrastructure. Permitted measurement may connect to Google services. Personal details are not sold to third parties for marketing.

### How do request forms and confirmation links work?

The request form prepares a WhatsApp message in the browser without sending a booking record to the website server. You review and send the message through WhatsApp. The fragment at the end of a confirmation link carries the document details, so share it only with the intended passenger. Confirmation and internal-use screens do not load measurement tags. Preparing a message does not confirm a booking.

### How long is information kept?

Booking messages, journey and invoice information received by the business are kept for service delivery, disputes and applicable legal retention duties, then deleted or anonymised. The measurement choice is remembered in the browser for 180 days and can be changed in settings.

## Related pages

- [Private transfers from Izmir Airport to your hotel](https://transferiste.com/izmir-airport-transfer)
- [How do cookie and measurement choices work?](https://transferiste.com/cookie-policy)
- [What terms apply to your Transferiste booking?](https://transferiste.com/terms-of-service)