Who provides the service and confirms the booking?
The provider is Altares Turizm Taşımacılık Gıda Sanayi ve Ticaret Ltd. Şti., operating through travel agency Veleros Travel Agency 13692. A form or flight details alone do not confirm a booking. The reservation is created after agreement on vehicle, date, addresses, service and total fare, followed by customer approval.
How are fares and extras agreed?
Listed fares are one-way, per vehicle and exclude VAT. The tax-inclusive total is confirmed in writing for the exact address, vehicle and service. No night, weekend or seasonal surcharge applies. Optional toll roads, extra addresses, stops or waiting programmes must be specified in the quote; paid changes require approval. Airport fares do not automatically apply to transfers between addresses.
When is payment made?
No prepayment is requested; payment is made after the transfer is completed. Cash, bank transfer, PayPal for international customers and crypto are confirmed during booking. Card payment is not available in the vehicle. The published TRY record and confirmed total are used for TRY payment; request invoicing when booking.
What happens on cancellation, changes or non-attendance?
Cancellation is free, and no payment is requested for a service not provided. A changed flight, date, address, vehicle, passengers or luggage requires the revised plan and any fare impact to be confirmed beforehand. The old total does not automatically apply to a changed service.
How are waiting and loss of contact handled?
Flight-delay waiting on a confirmed booking is free. If there has been no contact from the passenger for 1 hour, a backup vehicle continues waiting; the passenger is not left behind. Once contact resumes, allow 30 minutes for vehicle and driver preparation. This is not a guaranteed pickup time; waiting during visits or tours is a separate service.
How are the vehicle, luggage and special requirements checked?
Passengers, luggage volume, child seats, folding wheelchairs and large equipment are assessed together. Seat count does not guarantee that every item fits. If vehicle access is unsuitable, an alternative pickup or drop-off point is agreed with the passenger. Smoking in the vehicle is not permitted.
What happens if an accident or breakdown interrupts the service?
If there is insufficient time to provide another vehicle, a local taxi is arranged. Any transfer fare collected is refunded; the taxi fare is covered on request. The passenger is informed by WhatsApp, email or, in urgent cases, phone.
Which information must the passenger provide?
Provide correct flight, time, exact addresses, passengers and luggage details and report changes. Required identity details for adults and children are supplied for U-ETDS; no document photo is requested. Check personal belongings at the end of the journey and contact the business about lost items.
How are disputes and contact handled?
These service terms are governed by Turkish law. Consumers retain their rights to apply to consumer arbitration committees and consumer courts. Contact transferisteinfo@gmail.com or 0542 806 02 82 about problems and written confirmations. Updated: 31 October 2026.