Delays, cancellation, changes and payment: our rules

Flight delay

No extra charge, no limit. We track your flight and the driver comes for the real landing time, not the scheduled one. Whether the delay is thirty minutes or four hours, the price stays the same and the car is there. When you land, turn on your phone: our message with the pillar photo is waiting.

Cancellation and changes

Free, with no time limit. We take no prepayment, so there is nothing to lose if your plans change. Cancel or move the date with a WhatsApp message; a message is all we ask, even at the last minute.

Flight cancelled

We plan a new car for your new flight, same route, same price. Send the new flight number; the old booking costs you nothing.

No-show

We charge nothing. You missed the flight, plans changed and you could not let us know: there is no fee. A message when you get the chance is appreciated so the driver can be released.

Waiting

Free and unlimited. Late luggage, a long passport queue, a lost-and-found visit: the driver waits. Vehicles cannot stand in front of the terminal, so the driver checks the labelled pickup point outside the terminal at regular intervals; see the meeting point guides for the exact procedure if we cannot reach you by phone.

Payment

At the end of the ride, in cash (TRY or EUR) or via cryptocurrency or PayPal. No prepayment, no card details at booking, no card terminal in the car. Ask for an invoice in the booking if you need one.

Price

Per vehicle, fixed in writing before departure. The same for up to 7 passengers and 6 suitcases; no night, weekend or season surcharge. The EUR price is the source; the TRY figure follows the exchange rate of 2026-10-07, rounded up to the next 250 TRY. The price confirmed at booking does not change on the day.

On the road

Breaks on request, free, without limit. Stops along the way (pharmacy, supermarket, hospital; not archaeological sites, which are guided tours) are free up to 60 minutes where the road and parking allow; longer stays are hourly hire at 30 € per hour (booked as hire, it covers the airport transfer too). Child seats are free, up to 3 on request. Pets are welcome as long as the car is not damaged. Surfboards, bicycles, golf bags and prams travel at no extra cost. Some drivers speak fluent English; say so in the booking and we assign one.

Languages and accessibility

We write in Turkish and English directly; other languages via a translation app, without delay. Some drivers speak fluent English; the meeting works by photo and plate number, so you reach the car without a word. A folded wheelchair fits in the luggage space and the driver helps with boarding and bags; tell us at booking if a passenger cannot walk unaided.

Booking flow

The day before, after 19:00, you receive the vehicle and driver details. Plate number, driver name and phone; the driver then contacts you for a final check. Before you land you have a photo of the labelled pickup point outside the terminal. For the flight home we calculate the pickup time so that you are at the airport 120 minutes before a domestic flight and 180 minutes before an international one.

One agreed total. No surprise charges.

The agreed price is the all-inclusive total for the vehicle and services confirmed at booking. If you request an additional motorway, special food or drinks, or another extra service, we explain the cost before booking or during the ride and proceed only at your request and with your approval.

Know your vehicle before you travel.

We agree the vehicle type before booking and quote accordingly. Our operations team contacts you again one day before your transfer and shares the assigned vehicle and driver details. You can check photos of your vehicle before your transfer.

Your transfer stays arranged if your flight changes.

If your flight is delayed or postponed, we keep a vehicle waiting or arrange a new one unless you cancel. No matter how long we wait for your flight, there is no waiting charge. Cancellation is free under all circumstances.